The room was a major let down. Considering the price, the room was very poor value for money. And it’s badly designed. The only sofa in the room faces away from the view. There is a big empty space in front of the fireplace that could fit a couple of lounge chairs or small sofas, which would be nice to cosy up to. The toilet and shower was in the same tiny room and felt more like a hostel shower than a luxury resort. Comparing to other lodges of Australia, this is by far the worst room I’ve stayed in, given the price point.
The walls are paper thin. I can hear our neighbours whispering to each other as they went off to bed, and got woken up by the staff walking around in the morning. This is NOT acceptable in any decent hotel, let alone a luxury resort where I was trying to catch up on some sleep. Speaking of sleep, the bed was much too soft, and a little old. You could tell the middle portion of the bed was sinking deeper than the ends. It wasn’t a good sleep.
Other little things you’d expect at a fine resort, such as an evening turndown service or a personal welcome card were not completed, not a big deal, but nice to have.
The service was a little too familiar. It’s probably safer to be professional rather than overly friendly. I preferred to be called by our last names at the start. And neither of us liked the kisses on the cheeks and the constant body contact by the manager. We understand that some people might appreciate that, but it could turn others away.
This stay was to celebrate my wife’s belated birthday, and except for the mention at check-in, there were no further acknowledgments. No flowers, no chocolates, no cards, no wine.
The food was only decent. Especially the hyped up dinner at the Peak restaurant. The food was passable at best. The cod was well cooked but underseasoned, the puffed rice had too much texture and not much flavour, the dessert was rather uninspiring as well. Although the steak was one of the best I’ve ever had.
There wasn’t enough activities on the resort. Our 4WD tour was cancelled, but it would have been nice to just take the guests out for a quick walk, to look at some birds or native wildlife. Having stayed at Wolgan Valley and Saffire, the animal and nature walks/talks were our favourite parts of the stay. It was our first time to Queensland, and we were so looking forward to getting to know the flora and fauna, disappointing, especially given that this is an eco resort.
We did manage to go on a bike ride, which looks pretty easy on the map. But it was hardcore!!! lots of the slopes were so steep, we had to walk down. In fact, it’ll be almost impossible to ride back up unless you’re a seasoned mountain bike rider, it’ll be at least a 90 min uphill ride back. Another guest staying with us broker her arm on the bike because it was so steep. If you are going to try it, make sure you tell the front desk that you’ll need a pick up at the end of the trail.
A FAIRLY AVERAGE EXPERIENCE IN A BEAUTIFUL SETTING. POOR ROOM DESIGN WITH AVERAGE FOOD AND DECENT SERVICE MAKES THIS PLACE A POOR VALUE PROPOSITION. AT THIS PRICE POINT, THERE ARE SO MANY BETTER CHOICES, BOTH IN AUSTRALIA AND ABROAD.